We welcome you to our website www.jadwastore.com referred to as (online / online services),. The site is operated by JADWA ASRIYAH EST. (referred to as us / us / plural).
As a user of the website (referred to as you / the customer) you must read and understand the following terms and conditions (the “Terms and Conditions”).
Once you use the Website for purchase, you will be bound by the terms and conditions. Please check the Terms and Conditions carefully before you start using eServices. If you do not agree (or can not comply) with any law or condition from the list, we recommend that you do not use the electronic services provided by us.
The use of the website services is only available to persons who can legally represent themselves according to the Kingdom of Saudi Arabia. Persons who are unable to legally represent themselves under the local contract system can not use the services of the website.
These Terms and Conditions shall be valid and void for their prior forms of commercial representation, oral agreements or other understandings unless otherwise specified in this particular product or service.
By using the Website Services you will be bound by the terms and conditions.
Security of the electronic store
You may not infringe or attempt to violate the security of the Website, including, but not limited to:
• Access to information that is not intended for you or access to an Internet server or account that you are not authorized to use officially.
• Trying to explore, test or test the capability of the system or the network or attempt to penetrate the security system or protection levels without being authorized to do so.
• Attempting to disrupt or interfere with the service provided to any other user, host, network or host, including but not limited to posting and sending viruses to the website, overloading the site, sending unsolicited messages, spamming, or any other means that may harm the integrity of the network .
• Fraudulent simulation of an IP address, e-mail address or any part of the website address and use in any e-mail or mailing list. Harmful violations of the system or network security will result in civil and criminal sanctions in most cases.
You hereby agree not to use system resources from hardware or software or any method of interference, interference or attempt to interfere with the operation of the website or any activity or service provided by the site. The website will investigate activities that may involve such violations and will, in cooperation with the competent judicial authorities, prosecute and enforce the necessary punishment for persons involved in such violations.
Register-Create an account
The process of recording the information (your personal information) you provide to us to complete your transactions and also to contact you. You must accept the principle of using and updating your personal information in order to handle the registration process and to control the confidentiality of your identity during the follow-up process for the delivery of the purchase order and payment electronically.
The Website shall not be liable to any person for any loss or damage that may arise due to your failure to protect your password or any other information relating to your personal account. If suspicious transactions are suspected in your personal account, please notify us immediately by any means.
By agreeing to use the Site and our electronic services, you agree to receive our e-mail in all its forms through e-mail, periodicals, notices or alerts posted on the website. Accordingly, you implicitly agree that all electronic transactions sent to you by us are legally binding and shall be treated as a written transaction.
We have the right to monitor, record and save any telephone call, e-mail or any other form of electronic communication with you for training purposes in order to verify the advice and comments directed to us and to improve and develop the quality of service provided to our customers.
Shipping & Delivery
We look forward to serving you in a manner that suits your aspirations to provide this service, so we hope to provide you with a clear title to ensure fast delivery. The address must include the building number, villa or apartment number, street and city name and postal code. The telephone number and the name of the person concerned must be recorded according to the attached form.
The door-to-door door-to-door service is most of the time, but we apologize that this service is not implemented in some cases due to the limited delivery company or some local laws. In agreement with the shipping companies – our delivery partners – we reserve the right not to deliver the application to a person under 18 years of age when the product is delivered.
Shipping charges for the home delivery service are calculated according to the selected shipping plan as well as the weight and / or size and dimensions of the product to be connected. If you fail to connect the request and it was caused by an error by you (including but not limited to – typing the wrong address, typing an incorrect name) in which case additional charges apply to you to resend the request.
The website offers the possibility to purchase products or services through the website (online) and pay the required amount through the Internet.
For Online Payments: We accept payment through SADAD Payment System, Credit Cards (Visa or Master Card) and PayPal.
In the case of online payment, the customer will receive a notice on the screen once the payment is accepted. We do not accept any liability if the payment is declined or canceled by the credit card provider for any reason. You should check with the credit card provider for the reason for the rejection.
We do not store your credit card information on the website. All information and details that you enter through the electronic payment portal are encrypted for security protection, and the correspondence is also encrypted from and to the location of the service provider.
We do not provide any payment information made through the website to other companies or individual entities unless it has been requested by an official legal entity.
You must ensure that the information relating to your credit card that you use to pay for the electronic services is correct, valid and accurate, and you must use the credit card legally assigned to you. Your personal information will not be used or shared by e-services with any third party, except for verifying the legitimacy of the information and not falsifying it or when required by law or regulations or at the request of the court. The online service (online) will not be liable in any way for credit card fraud. You will be charged with all use of counterfeit credit cards and will be fully responsible for proving otherwise.
If we are unable to provide the application or part thereof, we will notify you directly. All or part of the amount paid by the credit card you used to pay the order amount will be returned.
Your use of the online payment service of our website constitutes an implied acceptance of your compliance with these terms. If you do not agree with any of these terms, we ask that you do not use this service.
Cancellation of the application by our store: www.jadwastore.com We reserve the right to cancel the application for any of the following reasons:
• Reject / Disallow payment
• The customer is delayed for more than (3) hours for payment through SADAD payment system.
• If the delivery address given by the customer is wrong or the contact information is wrong or because of the inability to reach the customer.
• Client / customer is delayed receiving the order for more than 7 days to receive the online payment of the “Receipt from the Exhibition” service.
Cancel the order from the client: To continue with the order cancellation process, you must contact us first. You can cancel your order for any of the following reasons:
• If the order is not connected or shipped to you. If you cancel after charging or sending the order, you will be charged a cancellation fee. We reserve the absolute right to match the time when your order was shipped with the time that the cancellation request was sent.
Retrieval, switch and refund
If you are dissatisfied with the product or if there is a defect in the product, within one (1) day of receipt of the product you may request a “return / product return request” to return the product to the Jadwa store.
You must contact us to fill out the “Request for Refunds” form before initiating a refund. The refund request form is valid for 3 days of issue.
If the product is returned due to a defect in the product or a defect from the manufacturer or as a result of damage during the delivery of the product or because of the incorrect / incorrect product connection, no additional charges will be charged for the shipping service. In the case of re-entry for other reasons, (customer need to change the product or change customer’s desire in general) freight charges will be charged to the customer.
When preparing for product rewinding, the product must be in its original state with all accessories and an accessory instruction booklet. We do not accept the return of products containing scratches or were damaged due to misuse or failure due to the use of a non-identical volt. We have the right to agree to accept the return of products that do not meet the above criteria.
Amendment to the list of terms and conditions.
Jadwa store has the right at any time to modify the terms and conditions of the website without notice or prior notice. You may access the latest version of the Terms and Conditions at any time on the Website. If you do not accept the terms and conditions, you must stop using this service. If you continue to use this service, you implicitly agree to be bound by the modified terms and conditions of use of this site.